Return & Refund Policy

Hassle-Free Returns & Customer Satisfaction

At Celimax India, customer satisfaction is important to us. We strive to deliver authentic Korean skincare products in excellent condition. If you experience any issues with your order, please review our return and refund policy below.

By placing an order on our website, you agree to the terms outlined in this policy.

Return Eligibility

Returns may be accepted under the following circumstances:

  • You received a damaged product.
  • You received the wrong product.
  • You received an incomplete order.
  • The product was damaged during transit.

To request a return, please contact us within 48 hours of receiving your order.

Non-Returnable Items

For hygiene and safety reasons, we are unable to accept returns for:

  • Opened skincare products.
  • Used or partially used products.
  • Products with damaged or removed seals.
  • Products damaged due to improper handling after delivery.
  • Gift cards or promotional items (if applicable).

Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product:

  1. Contact us within 48 hours of delivery.
  2. Share your order number.
  3. Attach clear photos of:
    • The product.
    • The packaging.
    • The shipping label.
  4. Our support team will review your request and provide the next steps.

Refund Process

Once your request has been reviewed and approved:

  • Refunds will be processed to the original payment method used during checkout.
  • Processing time may vary depending on your bank or payment provider.
  • Refunds are generally completed within 5–10 business days after approval.

Order Cancellation

Orders may be cancelled before dispatch.

Once an order has been shipped, cancellation may no longer be possible.

To request a cancellation, please contact our customer support team as soon as possible.

Exchange Policy

We currently offer exchanges only for:

  • Incorrect products received.
  • Products damaged during shipping.
  • Manufacturing defects verified by our support team.

Exchange requests are subject to product availability.

Failed Deliveries

If an order is returned due to:

  • Incorrect shipping address.
  • Customer unavailable during delivery attempts.
  • Refusal to accept delivery.

Additional shipping charges may apply for reshipping the order.

Quality Assurance

Every order undergoes quality inspection before dispatch to ensure products are securely packed and shipped in excellent condition.

If you believe there is a manufacturing defect, our team will carefully review your request before approving a replacement or refund.

Refund Exceptions

Refund requests may be declined if:

  • The product has been opened or used.
  • The return request is submitted after the eligible period.
  • Required evidence is not provided.
  • Damage occurred after delivery due to improper handling.

How to Request a Return

To request a return or report an issue, please contact us with the following information:

  • Order Number
  • Full Name
  • Contact Number
  • Email Address
  • Reason for Request
  • Supporting Photos (if applicable)

Contact Us

Email: care@celimax.co.in

Phone: +91 87142 30919

Location: Bengaluru, Karnataka, India

Our customer support team will respond as quickly as possible during business hours.

Frequently Asked Questions

Can I return a skincare product after opening it?

For hygiene and safety reasons, opened or used skincare products are generally not eligible for return unless there is a verified manufacturing defect.

How long do refunds take?

Approved refunds are generally processed within 5–10 business days, depending on your payment provider.

What should I do if I receive the wrong product?

Please contact our support team within 48 hours of delivery with your order details and photographs of the product received.

Can I cancel my order?

Yes, orders can usually be cancelled before they are dispatched. Once shipped, cancellation may no longer be possible.

Do I need to pay for return shipping?

If the return is due to an incorrect, damaged, or defective product verified by our team, return shipping arrangements will be communicated during the support process. For other situations, applicable shipping charges may apply.