Privacy Policy

Your Privacy Matters

At Celimax India, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our website, place an order, or interact with our services.

By using our website, you agree to the practices described in this Privacy Policy.

Information We Collect

We may collect the following information when you use our website:

Personal Information

  • Full Name
  • Email Address
  • Mobile Number
  • Shipping Address
  • Billing Address
  • Payment Details (processed securely by our payment partners)

Technical Information

  • IP Address
  • Browser Type
  • Device Information
  • Operating System
  • Website Usage Data
  • Cookies and Similar Technologies

How We Use Your Information

Your information may be used to:

  • Process and fulfill your orders.
  • Provide customer support.
  • Send order confirmations and shipping updates.
  • Improve our website and services.
  • Prevent fraud and unauthorized transactions.
  • Respond to customer enquiries.
  • Comply with applicable legal obligations.

We do not sell your personal information to third parties.

Payment Security

Payments made on our website are processed through trusted and secure payment gateways.

Celimax India does not store your complete debit card, credit card, UPI PIN, or banking credentials on our servers.

Cookies

Our website uses cookies and similar technologies to:

  • Improve website performance.
  • Remember your preferences.
  • Analyze website traffic.
  • Enhance your shopping experience.
  • Support website functionality.

You can manage or disable cookies through your browser settings. Please note that some features of the website may not function properly if cookies are disabled.

Information Sharing

We may share limited information only when necessary with trusted third parties such as:

  • Courier partners for order delivery.
  • Payment gateway providers for payment processing.
  • Technology service providers that help operate our website.
  • Government authorities when required by law.

We only share information necessary to provide our services.

Data Protection

We implement reasonable administrative, technical, and organizational measures to protect your personal information against unauthorized access, misuse, disclosure, or loss.

While we take appropriate precautions, no method of internet transmission or electronic storage is completely secure.

Marketing Communications

If you subscribe to our newsletter or promotional updates, we may occasionally send you information about:

  • New product launches.
  • Special offers.
  • Discounts.
  • Educational skincare content.

You may unsubscribe from promotional communications at any time by clicking the unsubscribe link in our emails or contacting us directly.

Third-Party Services

Our website may include links to third-party websites or services.

We are not responsible for the privacy practices or content of external websites. We encourage you to review their privacy policies before sharing any personal information.

Data Retention

We retain personal information only for as long as necessary to:

  • Complete your orders.
  • Provide customer support.
  • Meet legal and accounting obligations.
  • Resolve disputes.
  • Improve our services.

When information is no longer required, it is securely deleted or anonymized where appropriate.

Your Rights

Depending on applicable laws, you may have the right to:

  • Access your personal information.
  • Request corrections to inaccurate information.
  • Request deletion of eligible personal information.
  • Withdraw marketing consent.
  • Contact us regarding privacy concerns.

We will respond to eligible requests within a reasonable timeframe.

Children’s Privacy

Our website is not intended for children under the age of 18.

We do not knowingly collect personal information from minors. If you believe a child has provided personal information, please contact us so that appropriate action can be taken.

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or business practices.

The updated version will be published on this page with the revised effective date.

Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us.

Email: care@celimax.co.in

Phone: +91 87142 30919

Location: Bengaluru, Karnataka, India

Frequently Asked Questions

Does Celimax India sell my personal information?

No. We do not sell your personal information to third parties.

Is my payment information secure?

Yes. Payments are processed through secure payment gateway providers, and sensitive payment credentials are not stored on our servers.

Why do you use cookies?

Cookies help improve website functionality, remember your preferences, analyze traffic, and enhance your shopping experience.

Can I unsubscribe from marketing emails?

Yes. You can unsubscribe at any time using the unsubscribe link included in promotional emails.

How can I contact you regarding privacy concerns?

You can reach our customer support team by email at care@celimax.co.in or by phone at +91 87142 30919.