At Celimax India, we are committed to delivering authentic Korean skincare products safely and efficiently across India. Every order is carefully packed to ensure your products arrive in excellent condition.
We work with trusted courier partners to provide secure and timely delivery while keeping you informed throughout the shipping process.
All orders are processed after successful payment confirmation.
Once your order has been dispatched, you will receive a shipping confirmation along with tracking details via email or SMS, where available.
We currently deliver to most cities and towns across India through our trusted courier partners.
If your location is serviceable by our courier network, your order will be delivered directly to your doorstep.
Estimated delivery timelines may vary depending on your location.
| Location | Estimated Delivery |
|---|---|
| Metro Cities | 2–5 Business Days |
| Tier 2 Cities | 3–6 Business Days |
| Tier 3 & Remote Areas | 4–8 Business Days |
Please note that delivery timelines are estimates and may occasionally be affected by weather conditions, courier delays, public holidays, or other unforeseen circumstances.
Shipping charges, if applicable, will be displayed during checkout before payment.
From time to time, we may offer free shipping on eligible orders as part of promotional campaigns.
Once your order has been shipped, you will receive tracking information through your registered email address or phone number.
You can use the provided tracking number to monitor your shipment directly on the courier partner’s website.
If you do not receive tracking information within the expected processing time, please contact our customer support team.
To ensure a smooth delivery experience, please make sure:
Incorrect or incomplete address details may result in delivery delays or returned shipments.
Every Celimax India order is carefully packed to help protect your skincare products during transit.
Our team performs quality checks before dispatch to ensure products are securely packaged and ready for delivery.
Although we strive to deliver every order within the estimated timeframe, delays may occasionally occur due to:
We appreciate your patience in such situations and will do our best to keep you informed.
If the courier partner is unable to deliver your order after multiple delivery attempts, the shipment may be returned to our warehouse.
Our customer support team will contact you to arrange redelivery whenever possible.
Additional shipping charges may apply for re-dispatch in certain situations.
If your package appears damaged at the time of delivery:
Currently, Celimax India ships within India only.
If international shipping becomes available in the future, this page will be updated accordingly.
If you have any questions regarding your shipment or delivery, our customer support team is here to help.
Email: care@celimax.co.in
Phone: +91 87142 30919
Location: Bengaluru, Karnataka, India
Most orders are processed within 1–2 business days after payment confirmation.
Once your order has been shipped, tracking details will be shared via your registered email address or phone number.
Free shipping may be available on eligible orders or promotional offers. Any applicable shipping charges will be displayed during checkout.
Delivery timelines may occasionally vary due to courier operations, weather conditions, or public holidays. If your order is delayed beyond the expected timeframe, please contact our customer support team.
The courier partner will generally attempt delivery again. If delivery remains unsuccessful after multiple attempts, the package may be returned to our warehouse.
If your order has not yet been dispatched, please contact our customer support team as soon as possible. While we will do our best to assist, address changes cannot be guaranteed once shipment processing has begun.
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